Refund Policy

Free delivery and returns in Europe!

RIGHT TO RETRACT

The Buyer has a period of 14 days, from the date of receipt of the Products ordered, to withdraw without having to justify reasons or pay penalties.

The Buyer who wishes to exercise his right of withdrawal must, before the expiry of the above period, complete the form made available to him on the Site (RETURN page)

The Buyer will receive an acknowledgment of receipt of his withdrawal request by email.

The Buyer will be reimbursed as soon as possible and at the latest within 30 (thirty) days from the date of actual receipt by Alison Ofkem of the Products.​

The Products must imperatively be returned new to Alison Ofkem in their original packaging, without undue delay and at the latest within 14 (fourteen) calendar days following the communication, by the Buyer, of his wish to withdraw. They must be accompanied by a copy of the corresponding purchase invoice. The Buyer is deemed responsible in the event of deterioration of the Products when they are returned to Alison Ofkem​

All products sold on promotion will not be refundable, an exchange will be possible within the limit of stock.

EXCHANGE OF PRODUCTS

The Buyer has a period of 14 days, from the date of receipt of the Products ordered, to request the exchange of the Product ordered against another Product of a different size or model. In the event that Alison Ofkem does not have the requested Product in stock on the day of the order, Alison Ofkem will inform the Buyer of the time within which the requested Product will be available, or offer him an alternative Product.​

All products sold on promotion will not be refundable, an exchange will be possible within the limit of stock.

The Buyer who wishes to exercise this exchange request must follow the exchange procedure indicated on the Site.

Alison Ofkem will propose to organize with the carrier of her choice the terms of the return, of which she will inform the Buyer by any useful means. (Free return)

The Products must imperatively be returned new to Alison Ofkem in their original packaging, without undue delay and at the latest within 14 (ten) calendar days following the communication, by the Buyer, of his wish to exchange the product. They must be accompanied by a copy of the corresponding purchase invoice. The Purchaser is deemed responsible in the event of deterioration of the Products when they are returned to Alison Ofkem.

The Buyer will receive a new Product no later than 3 (three) days from the date of actual receipt by Alison Ofkem of the Products, provided that they are not damaged.